Philippines could corner as many as 450,000 call center jobs from the offshoring operations of large United States corporations over the next five years
Media Release
Feb. 19, 2006

The Trade Union Congress of the Philippines said the Philippines could corner as many as 450,000 call center jobs from the offshoring operations of large United States corporations over the next five years.

US firms are under enormous pressure to cut costs and boost shareholder returns and may eventually decide to offshore or outsource up to 1.5 million US-based call center seats that are now being staffed by Americans, said TUCP general secretary Ernesto Herrera.

Our projection is that US firms will find ways to offshore to low-wage English-speaking countries about 50 percent, or 1.5 million, of all call center seats now based in the US, Herrera, a former senator, said.

He said that with the Westernized culture of college-educated Filipinos, we should get 30 percent of the seats. The US has at present more than three million call center seats, most of them in-house, supporting the operations of large companies that routinely deal with millions of customers.

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