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Indian call centers must prove now to end breach of privacy controversy
Babu Ghanta
Jun. 25, 2005
Was it a set up or a collapse in Indian BPO call centers are looming?
The Indian BPO industry sees a political angle to a British tabloid’s expose on the apparent breach of security in Indian call centres.
“The authenticity of these claims can be questioned as Barclays Bank is yet to confirm whether the account numbers are original,” said former CEO of Wipro Spectramind Raman Roy.
Western countries did not deny the economics of outsourcing but the growing loss of jobs was a very real concern, he added, hinting that this could be one reason behind the latest outsourcing controversy.
A UK research study has shown that by 2008, about 200,000 British jobs will be lost to India, part of 2 million jobs outsourced from Western economies.
It is time for Indian BPO companies in India to come out prove their sense of confidentiality.
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